Quality Management Customer demands timely, accurate, reliable, friendly face, fast, meeting our customers’ expectations and proposals, taking into account resources in an economical, efficient, responsive to the demands of the customer using the Customer and employee satisfaction targets the creation of modern management culture. To successfully manage an organization, systematic and transparent management is essential, and the following is based on the principles of quality management.
These principles are, respectively,
1 – Customer Focus;
Organizations depend on their customers, so you must understand the needs of customers now and in the future, they must be organized in a way that will meet the requirements.
2 – Leadership;
Provides unity of purpose of the organization and administration. These people accomplish the objectives of the organization shall establish and maintain the environment to ensure their full participation.
3 – Participation in Management;
Employees at all levels are the essence of the organization and their full involvement enables their abilityto use the benefit of the organization.
4 – Process Approach;
The desired result, when activities and related resources are managed as a process to obtain more efficient.
5 – System Approach;
Defined as a system of interrelated processes, understanding and managing the organization’seffectiveness and efficiency in achieving the goals and contribute to success.
6 – Continuous Improvement;
Continuous improvement of the overall performance of the organization should be a permanentobjective.
7 – Realistic Approach to Decisions;
Effective decisions are based on data analysis and knowledge.
8 – Mutually beneficial supplier relationships;
The successful use of these management principles, the parties improved financial returns, brings benefits such as the creation of value and increased profitability.